Frequently Asked Questions
Everything you need to know about our premium headwear.
How do I determine my correct hat size?
To find your perfect fit, measure the circumference of your head approximately one inch above your eyebrows. Consult our detailed Size Guide on each product page to match your measurement to our Small through 3XL range.
What materials are used in Bruno Capelo hats?
We use premium materials including 100% Australian Wool Felt, fine Toyo straw, and genuine leather sweatbands to ensure durability, comfort, and a sophisticated finish.
How long will it take to receive my order?
Orders are typically processed within 1-2 business days. Standard shipping within the continental U.S. usually takes 3-5 business days, while expedited options are available at checkout.
What is your return and exchange policy?
We offer a 30-day return policy for unworn items in their original packaging with tags attached. If your hat doesn't fit or meet your expectations, you can initiate a return or exchange through our online portal.
How should I care for and store my wool felt hat?
We recommend using a soft-bristled hat brush to remove dust and storing your hat upside down on its crown or in a dedicated hat box to maintain the integrity of the brim's shape.
Do you offer international shipping?
Yes, Bruno Capelo ships worldwide. International shipping rates and delivery times are calculated at checkout based on your specific location and local customs regulations.